TELEPHONE FEATURES
Auto Attendant
With auto attendant, your calls are automatically answered 24/7, allowing you to focus on your business.
Find Me / Follow Me
Set up calls to be forwarded or configured to ring up to 4 alternative numbers.
Simultaneous Ring
Configure your cell phone and desk phone to ring simultaneously when a call comes in.
Call Transfer
Allows for attended transfer (alert party before transfer) & blind transfer (transfer the call directly).
3 Way Conference
Conference in additional callers to a current conversation on any device.
Call Park
“Park” a call in a “spot” to be retrieved by another extension.
Ring Group
Calls can be forwarded to multiple extensions that will ring simultaneously.
Set Caller ID
With the Set Caller ID features, we offer several customization options for setting Caller ID numbers including
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Call Screening
Like many business professionals, you don’t have time to field unwanted calls in the course of a busy work day.
Presence
See who is in the office, who is on a call, and who is away from their desk. Call rules update automatically based on an employee’s presence.
Call Park
This service allows a user to park a call at an extension that multiple users can access instead of simply transferring a call to one specific end user.
Chat(Instant Messaging)
Improve employee communication with integrated chat. Communicate as your workflow demands without using unsecured public video and instant messaging servers for corporate communications.
Caller ID
Our VoIP phones support Caller ID, allowing you to see who’s calling before you pick up the phone.
Call Recording: On-Demand
The On-Demand Call Recording feature lets employees decide when to record calls.
Follow Me
Set up call following on multiple numbers and your calls come with you.
Mobility
(Fixed Mobile Convergence)
Access all the power of your desk phone anywhere you go with the BridgeBOX Softphone for Iphone® and Android®. Receive and transfer calls, create conferences, change your status, and more - all from your smartphone.
Call Blocking
Block calls, inbound or outbound, according to your needs.
Unified Messaging
With voicemail delivered to your inbox or mobile device, you can stay in communication wherever you are.
Call Forwarding
Call Forwarding is a powerful feature that helps you and your employees stay connected.
Report and Call Logging
See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
Call Flip
Seamlessly transfer calls from mobile to desk or desk to mobile.
Conferencing
A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.
Voicemail to Email
Get voicemail recordings conveniently in your email inbox.
Real-Time Interaction
Has click-to-call, transfer, and many other features that make it easier than ever to communicate intuitively.
Music on Hold
Get a better waiting experience for your callers.
Call Queues
(Automated Call Distribution)
BridgeBOX and Polycom phones bring powerful call queuing functionality to even the smallest business that need to efficiently handle inbound calls, not just the call center.
CRM Integration
Bridgebox is integrated with Salesforce.com. Your sales and service organization will have customer information right at their fingertips when they receive a phone call. What a productivity boost!
Fax
With BridgeBOX, on premise fax is integrated. One number works for faxes and calls. Faxes are delivered directly to your inbox!
(Cloud options also available)
Developer Friendly
BridgeBOX’s Extend API makes it easy for a web application developer to integrate BridgeBOX with any web tool. The Polycom Phone API allows custom apps to run natively right on the phone.
Interactive Voice Response
The extensive built-in IVR allows you to provide information to the caller, collect information about customer needs, and transfer the caller to the appropriate person or department.
Traditional VoIP Calls
By mixing VoIP with traditional calls, your business can optimize communications and save money without sacrificing features.
NETWORK FEATURES
- Wireless Internet Access and 4G Backup say the same thing
- ON-Site Backup and Voice Encrypted Coding say the same thing
Wireless Internet Access
Set up a guest and private Wi-Fi network with wide-range wireless internet access.
ON-Site Backup
Automatically back up files, keeping your information safe and accessible.
4g Backup
Set up a guest and private Wi-Fi network with wide-range wireless internet access.
Voice Encrypted Coding
Automatically back up files, keeping your information safe and accessible.
Enterprise Firewall
Protect your internal network from malicious access and set up trusted IPs, port forwards, DMZ, and more.
Anti Virus / Anti Malware
Block viruses, spyware, and other malware to secure your network.
Content Filtering
Apply filtering of specific content and configure up to 30 different profiles.
Dual Phone Registration
Dual phone automatically registers to a server offshore for redundancy up-time.